Process: In a single app, both learning and task completion are combined into one process. Resources that are mix-and-matched can be deployed in whatever way is best for the job at hand -- whether that is an assignment, performance support, or attached to a location. 

Communication: Engage the frontline for a safer workplace by enabling them to share their expertise with one another; Communicate as a team to resolve incidents or complete actions.

Roles & Permissions: Set roles for individuals to protect access to authorized content and grant permissions to enable features appropriate for the job.